Option through which you can exchange messages with the Bank, in a secure environment.

Important Information

• Depending on its content, every message received, is handled by the appropriate department of the Bank

• Messages can be sent for:
• More information regarding the products/services of the Bank
• Clarifications about various issues with bank accounts
• Comments and suggestions for service quality / processes
• Communication with your responsible branch

• The Messages cannot be used for giving instructions for financial transactions

• Write your messages in the Greek or English languages

How to send a message

• Click on . Alternatively, you can click on the Contact us link at the bottom of the screen

• Select tab New Message

• Subject: Enter the subject of your message

• Message: Type the message you want to send

• Choose a File: Optionally select file from your pc. Click on upload to attach the file in your message.  The file name, for being acceptable for uploading, must be in Latin characters and/or numbers and/or basic symbols.

• Send: Click to send the message to the Bank.  Once sent, the message appears in the Sent tab

Inbox

• Inbox: All messages received from the Bank are displayed in this tab

• Get Messages: Click Refresh to receive any pending messages from the Bank

• Click  to open and/or save on your pc any attachments of the message

• Subject: Click on the subject (link), to read its content

• Reply: Click to reply to the message

• Message: Enter the content of the message

• Choose a File: Optionally select file from your pc. Click on upload to attach the file in your message. The file name, for being acceptable for uploading, must be in Latin characters and/or numbers and/or basic symbols

• Send: Click to complete the reply process

Other options

Choose any message in the Inbox/Outbox and click on  to delete the message from the list.

Notices

• Notices: This tab contains all informative or important messages sent from time to time by the Bank

• Notices usually concern system upgrades, new services/products, security issues and other important announcements

• Subject: Click on the Subject to see its content

• Reply: Click if you wish to send a reply to the Bank regarding the Notice you received. Follow the same process as described in the How to send a message section.