More Information

• QuickCard FAQs

  Who is eligible for this product?

  Permanent residents of the Republic of Cyprus. If you are not a permanent resident of the Republic of Cyprus or if you have not resided in the Republic of Cyprus for the last one (1) year, contact a Relationship Officer in our Brach Network to find out your options.

  How can I check the status of my application?

  You will be informed of your application status via a message on your mobile or via 1bank.

  What supporting documents do I have to submit?

  A proof of income may be requested within the online procedure.

  Are there any initial fees associated with the application?

  QuickCard products are offered without any initial bank charges (arrangement or documentation fees). You will only have to pay stamp duty as per the relevant legislation which applies from time to time.

  Do I have to pay any membership fee for having a Credit Card?

  Yes. The card is charged with a membership fee at the opening of the account. The membership fee is charged monthly or yearly based on the type of the card. For more details regarding the frequency and the amount of membership fees as well as for the rest of the card charges, you can check the Table of Commissions and Charges.

  What does the automated assessment of my application, the automated decision-making and the automated processing of my personal data and profiling involve?

  Applications for QuickCard products are assessed electronically based on your creditworthiness, repayment ability and the Bank’s credit policy as applicable from time to time.

  The decision for the approval or rejection of the online credit application will be reached by processing your personal data using solely automated means (including profiling), without human involvement, and only after we have your explicit consent to do so.

  Profiling under this procedure involves the automated processing of your personal data to analyze, evaluate and predict your creditworthiness and ability to repay the facility.

  The Bank will use only the necessary information that will allow the assessment of your creditworthiness and repayment ability and to make responsible, fair and informed lending decisions.

  The Bank will use information that you provide, as well as information derived from the Bank’s internal sources (that is your personal and contact details, employment, income, expenses, family structure, spending habits, conduct on other accounts / facilities / guarantees / securities, payment arrears on other accounts / facilities, judgement debts, whether your personal data has been verified and updates for anti-money laundering purposes) and external sources (that is bankruptcy records, i.e. arrears, non-performing facilities and judgement debts at other banks from Artemis Credit Bureau).  You can learn more in the Bank’s Privacy Statement.

  The application may also be automatically referred to the Bank for further evaluation by an officer.

  Do I have the right to object to the automated decision?

  Yes, you have the right to request re-examination of the application by a Bank’s officer by contacting your servicing Branch.

  Can I withdraw from the application process at any time before submitting it or after a decision is reached by the Bank?

  You can withdraw your application at any time. If you have entered any information, you have the choice to save it and resume with the application at a later stage or discard it. If you choose to discard it, the information you entered will not be saved. Your application will be automatically discarded if you remain inactive for a period of 15 days.

  If a decision is reached by the Bank, you can still withdraw your application at any time before entering into a contract for the granting of the facility, but before the expiration of the decision, as mentioned in the relevant notification letter. This does not affect your other rights regarding the processing of your personal data.

  You can also withdraw from the contract within a specified timeframe and subject to certain conditions. More information on your right to withdraw from the contract will be provided in the pre-contractual information for the credit facility which will be made available to you, as well as in the agreement for the granting of the facility.

  How is Bank of Cyprus protecting my privacy and handling my personal data?

  The Bank is committed to protecting your privacy and handling your data in an open and transparent manner. You can learn more in the Bank’s Privacy Statement, where you can also find further details on your rights, for example your right of access, right to request correction, the right to lodge a complaint etc.

  How can I sign my legal documents after approval? Is it possible to use a digital signature?

  After your application is approved, you will receive a relevant message both on your mobile phone and in 1bank.

  You will be able to choose to sign using a digital signature, provided that certain conditions are met. If you do not choose to sign using a digital signature or if the conditions set are not met, the documents will be signed at your servicing branch, unless you have indicated otherwise during the application.

  What are the conditions for using a digital signature?

  • The accounts for deduction of expenses and/or monthly installments must exclusively belong to you. If no such accounts exist in your name, you are given the option to open a new Quick Account, from which loans and cards instalments can be repaid.  This account can also be linked to a debit card, which enables you to make transactions at ATMs and make purchases both online and at merchants’ stores.
  • The language in which the documents are issued must be your language of communication.
  • No additional terms and conditions are set for the financing by a Bank officer.

  If I am entitled to sign using a digital signature, how is the purchase made and what is the cost?

  The digital signature is used exclusively for the signing of the documents required for the specific financing. There is no charge for this.

  How fast can I have access to the card limit?

  If approved, the limit will become available to you the working day following the signing of the contractual documentation at the latest.  It can be accessed either by using the card or by adding it to your digital wallet through BoC mobile app.

  How will I get my card and pin?

  You shall receive your card at the mailing address shown in the Bank’s records within 7 days from the date of signing the contract. Note that you can modify this if you wish during the application process.

  Your pin will be available to you through your BoC Mobile app.

  How can I pay the monthly card amount due?

  You are highly advised that you have a direct payment order for the repayment of the instalment from your account.  You can repay the whole balance or the minimum monthly instalment.  If you don’t have an account, you can open one via our digital channels or at your servicing Branch. Cash payments can also be done through the Bank’s Branches, ATMs or through transfers from your accounts in Bank of Cyprus or other Banks.

  What do I need to know about card repayments?

  • Monthly repayments should be made on the date specified on the statement. Delayed payments incur additional costs.
  • During the application process, you have the option of repaying the entire balance on your account statement, or you can choose to repay the minimum instalment, which is determined at a rate of 8% on the above balance.  This percentage can be modified whenever you wish, by providing written instructions at your servicing branch.
  • You can always request a change of the percentage you want to repay. This shall be done in writing. Instructions shall be delivered to your servicing Branch.

  I am not a customer of the Bank. Can I still apply?

  Yes. You can download the BoC Mobile app and register. Then, you will be able to connect to 1bank (Terms and conditions apply).  You can apply for this facility either via Internet Banking   or via the BoC Mobile app.