Frequently Asked Questions

• What is the Aegean Mastercard scheme and to whom is it addressed?

  The Aegean Mastercard scheme is the new Bank of Cyprus card rewards scheme created in cooperation with AEGEAN, which gives you miles for transactions made with the Aegean Mastercard and Aegean Mastercard Business cards.

• How and where can I obtain my Aegean Mastercard or Aegean Mastercard Business card?

  You can apply at any Bank of Cyprus branch to obtain the Aegean Mastercard or Aegean Mastercard Business.

• I already hold a Bank of Cyprus credit card and I am interested in obtaining the Aegean Mastercard. What is the procedure I need to follow?

  Please contact your personal banking advisor at the branch you are working with or the BOC 1bank service at 800 00 800 for instructions on the procedure you should follow.

• I am not a member of the AEGEAN Miles+Bonus programme. What do I have to do to register to the programme after I obtain my new card?

  By signing the card application form and accepting the terms and conditions, you become a member of the AEGEAN Miles+Bonus programme.

• How can I track my Miles+Bonus account miles balance?

  You can track your miles balance on aegeanair.com after you log in to your Miles+Bonus account.

• How can I convert the points I accumulate from the Antamivi Reward Scheme into miles?

  The ability to convert ανταμοιβή points into miles is available through the antamivi app.

• How can I redeem my miles on AEGEAN or Olympic Air flights?

  Miles can be redeemed either online after logging into your Miles+Bonus account, free of charge, or by calling the AEGEAN Call Centre at 22654100 from a landline or (+30) 210 6261000 from a mobile phone or from abroad, 24 hours a day, seven days a week.

  The redemption of miles by the company is carried out exclusively online through its Miles+Bonus account.

• If I cancel my credit card, will my Miles+Bonus account also be closed?

  If you wish so, the Miles+Bonus account will remain valid after you cancel your credit card, while the miles corresponding to the transactions you made during the month prior to the cancellation will not be credited to your Miles+Bonus account.

• How can I earn miles with my Aegean Mastercard or my Aegean Mastercard Business card?

  You can earn miles from all transactions made with your Aegean Mastercard or Aegean Mastercard Business card except for transactions involving (a) cash withdrawals; (b) cash or cheque deposits; (c) automatic payment orders; (d) bank charges such as card subscription payment fees, PIN re-printing fees, etc.; (e) transactions for payment of taxes and government service fees (including postal charges); (f) utility bill payments; (g) gambling (Betting); and (h) money transfers and Original Credit Transactions.

• How are the miles accrued calculated?

  The miles accrued are calculated as follows:

  For Aegean Mastercard:

  You earn 1 mile for every €1 you spend in the AEGEAN network; you also earn 1 mile for every €2 you spend in all other non-AEGEAN businesses.

  For Aegean Mastercard Business:

  You earn 2 miles, for every €1 you spend on the AEGEAN network; you also earn 1 mile for every €1 you spend on all other non-AEGEAN operators. These miles are credited to the company’s Miles+Bonus account.

• What are the main benefits that Aegean Mastercard holders enjoy?

  The benefits for Aegean Mastercard cardholders are as follows:

  • 3,000 welcome miles (award and tier miles) in the AEGEAN Miles+Bonus Loyalty Programme for each new Master Cardholder.
  • The opportunity for reduced prices on AEGEAN tickets twice a year, with discount coupons worth €20 each time.
  • Every time your card is used on AEGEAN transactions, for every €5 you earn 6 reward points, which can then be converted into miles. 
  • Conversion of reward points into AEGEAN miles at the rate of 3 points = 5 miles
  • Access to more than 1.200 Lounges worldwide through the Lounge Key Service at a cost of €24/visit and upon presentation of the Aegean Mastercard. For more information click here https://www.loungekey.com/en/bankofcyprus .For Frequently Asked Question click here https://www.loungekey.com/en/bankofcyprus/faq 
  • Join the Flight Delay Pass. For more information click here https://fdp.mastercard.com/bankofcyprus.

   

• What are the benefits for those who hold an additional Aegean Mastercard?

  Holders of any additional Aegean Mastercard collect points which are credited to the Miles+Bonus account of the principal cardholder as follows:

  • €1 = 1 mile for each transaction in the AEGEAN network.
  • €2 = 1 mile for each transaction in other companies outside AEGEAN.
• What are the main benefits that Aegean Mastercard Business cardholders enjoy?

  The benefits for Aegean Mastercard Business cardholders are as follows:

  • 4,000 welcome miles (award and tier miles) in the AEGEAN Miles+Bonus Loyalty Programme for each new corporate card holder
  • 4 Coupons per year for free entry to AEGEAN Club Lounges for use by the Corporate Card holder.
  • 2 Coupons per year for the Fast Track priority service for use by the Corporate Card holder.
  • 2 Coupons per year for free upfront seat selection for use by the Corporate Card holder.
  • Access to more than 1.200 Lounges worldwide through the Lounge Key Service at a cost of €24/visit and upon presentation of the Aegean Mastercard Business card. For more information click here https://www.loungekey.com/en/bankofcyprus. For Frequently Asked Question click here https://www.loungekey.com/en/bankofcyprus/faq 
  • Join the Flight Delay Pass. For more information click here https://fdp.mastercard.com/bankofcyprus

   

• What about card subscriptions?

  Aegean Mastercard subscriptions will be charged monthly; more specifically:

  Aegean Mastercard Primary: €5 per month (€60 annually)
  Aegean Mastercard Additional: €3 per month (€36 annually)
  Aegean Mastercard Business: €8 per month (€96 annually)

• In case of cancellation of the card, what happens to the subscription I have already been charged for?

  The subscription fee in case of cancellation of the card will not be reversed since it is charged on a monthly basis.

• What about the miles accrued if the company I work for has issued me with an Aegean Mastercard Business card? Can I redeem the miles I accrue using this particular card?

  The miles accrued by using the Aegean Mastercard Business card are credited to the Miles+Bonus account of the company, which is the only one that can redeem these miles and transfer them free of charge to any other Miles+Bonus account holder. In addition, it has the ability to purchase redemption miles as well as donate its miles to non-profit organizations.

  However, as regards redemption and upgrade miles accrued from making a trip, they are credited to the personal Miles+Bonus account of the Aegean Mastercard Business cardholder.

• Do the miles I accrue from my card transactions have an expiry date?

  Miles accrued on the Miles+Bonus account do not have an expiry date.

• Is there a maximum number of miles I can accrue per year?

  The annual maximum number of miles you can earn as an Aegean Mastercard or Aegean Mastercard Business cardholder, in the AEGEAN Miles+Bonus Loyalty Programme shall not exceed 100,000 miles per year.

• How often will my Miles+Bonus account be credited with the miles from transactions made with my Aegean Mastercard?

  Miles from transactions made with your card will be credited to your Miles+Bonus account at the beginning of each following month.

• I am an AEGEAN Miles+Bonus account holder. How can I link my Miles+Bonus account to the new card?

  During the application process for the Aegean Mastercard, you will need to provide your existing personal Miles+Bonus Account Number (Frequent Flyer Number) and the email address you used to register your Miles+Bonus account, to enable the two accounts to be linked.

• What is the cost of card reissue in case of loss or damage and PIN re-issuance?

  The reissue of your card and PIN is be provided free of charge.

• Can I redeem the miles I hold in my Miles+Bonus account to purchase a ticket in the name of a third party?

  The member may redeem miles to issue a Ticket for him/herself or any third person he/she wishes.

• Where can I find the benefits/coupons offered by Aegean Mastercard or Aegean Mastercard Business?

  A member who is an Aegean Mastercard cardholder and an employee of an Aegean Mastercard Business cardholder company can log in to their Miles+Bonus account at aegeanair.com and find all their coupons in the "My Coupons" section.