Security

Ensure your computer and mobile device are updated and patches are installed regularly/automatically if the software supports it.
Maintain an active and updated antivirus software program by scheduling regular scans of your computer in addition to the real-time scanning. Have in mind though, that antivirus cannot substitute common sense.
Install a firewall on your computer, to add another layer of protection when connected to the internet.
Require a password to login to your computer/device and prefer to power off the computer instead of using the sleep or hibernation modes.
Don't let someone you don't know have remote access to your computer.

Be cautious when receiving suspicious emails, especially with attachments/links. These may redirect you to a different website than their labels indicate.
Ignore emails which request information such as account numbers, passwords, cards details, etc.
The bank never sends email to “confirm” your data, account numbers, passwords, etc.
If you think you may have revealed your personal details contact us immediately on: 800 00 800 or +357 22128000 from abroad.
If you receive an email or other electronic communication asking you to enter/confirm your BoC personal details, do not reply as it will be fraudulent. Forward them to: abuse@bankofcyprus.com

Keep your online banking credentials confidential.
Never leave them anywhere that someone else can obtain and use them.
Consider using a different unique password for each site you access, instead of reusing the same password for multiple sites.
Disable autocomplete and password storage features of the browser.
Change your password frequently.

Review and reconcile your transactions history regularly to make sure that you recognize all of them.
Do not keep your account inoperative for a long time.
Activate account notifications through email or SMS for certain activities on your accounts in order to quickly notice any suspicious activity.
Ensure that your latest mobile number is registered with Bank of Cyprus.

Verify you are providing sensitive information for online banking activities only to websites using encryption (with Https – the ’s’ is for secure)
Avoid using public computers & Wi-Fi for online banking activities. When retrieving banking information on public computers consider that the information may be stored within the computer’s memory/cache.
Log out of the online banking application when you finish. Just closing the browser window may not be enough.
Be vigilant when the website identity button (a padlock) displays warnings or errors. The confidentiality and the integrity of the information provided, is not guaranteed.
Watch for any pop-up windows asking for your credentials, warning you of a virus or that your virus protection has expired.
Be ungenerous when exposing personal data to social media. These may be used to guess or reset your password for online banking.
Access bank’s portals through the official web sites (www.bankofcyprus.com.cy, www.1bank.com)
Setup a password for your home Wi-Fi, to prevent unauthorised users accessing it. Follow manufacturer’s instructions

Configure your mobile device for auto-lock when it is left unused for a certain period of time.
Avoid leaving your device unattended in public places. Keep it in a secure location.
Delete the mobile banking application before replacing your mobile device with a new one
Use the Logout button when your mobile banking activities are complete.
Download applications only from authorized official app stores. Fraudulent apps are often designed with names that look like real apps.
Take advantage of the multi-factor authentication solutions provided by the Bank.
Turn off the Bluetooth function when you are performing online banking activities.
Avoid rooting/jailbreaking your mobile device to prevent circumventing the security restrictions put in place by the operating system. A malware may take over your phone and make it act behind your back in many ways (i.e. collect personal data)

800 00 800

+35722128000 from abroad

Forward any suspicious emails

related to BoC

Here

Information Security